Examining the Criteria Affecting Corporate Social Responsibility in Businesses from the Consumer Perspective Using the Pythagorean Fuzzy Entropy Technique İşletmelerde Kurumsal Sosyal Sorumluluğu Etkileyen Kriterlerin Pisagor Bulanık Entropi Tekniğiyle Tüketici Perspektifinden İncelenmesi
Sosyoekonomi, cilt.33, sa.64, ss.183-203, 2025 (ESCI, Scopus, TRDizin)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 33 Sayı: 64
- Basım Tarihi: 2025
- Doi Numarası: 10.17233/sosyoekonomi.2025.02.08
- Dergi Adı: Sosyoekonomi
- Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, TR DİZİN (ULAKBİM)
- Sayfa Sayıları: ss.183-203
- Anahtar Kelimeler: Corporate Social Responsibility, Carroll's Pyramid of Corporate Social Responsibility, Pythagorean Fuzzy Entropy, Consumer
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Sağlık Bilimleri Üniversitesi Adresli: Evet
Özet
Corporate social responsibility (CSR) serves as a self-regulation mechanism for businesses and a framework for consumers to evaluate companies. Carroll's (1991) CSR pyramid categorises these responsibilities, which can differ depending on cultural and economic contexts. This study examines Corporate Social Responsibility (CSR) in the context of Carroll's pyramid from the perspective of Turkish consumers, based on expert interviews analysed using the “Pythagorean Fuzzy Entropy” method. The results reveal that Turkish consumers prioritise businesses' “economic” responsibilities the most, followed by “philanthropic” responsibilities. “Ethical” responsibilities are ranked slightly lower, with “legal” responsibilities considered the least important in this context.