The analysis of patient satisfaction and related factors in Bakirköy Dr. Sadi Konuk Training and Research Hospital Bakirköy Dr. Sadi Konuk Eğitim Araştirma Hastanesi'nde hasta memnuniyeti ve etkileyen faktörlerin araştirilmasi
Medical Journal of Bakirkoy, cilt.14, sa.1, ss.63-70, 2018 (Scopus, TRDizin)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 14 Sayı: 1
- Basım Tarihi: 2018
- Doi Numarası: 10.5350/btdmjb.20160328111151
- Dergi Adı: Medical Journal of Bakirkoy
- Derginin Tarandığı İndeksler: Scopus, TR DİZİN (ULAKBİM)
- Sayfa Sayıları: ss.63-70
- Anahtar Kelimeler: Patient satisfaction, dissatisfaction, Bakirkoy
- Sağlık Bilimleri Üniversitesi Adresli: Evet
Özet
Objective: Determine the factors which affect patient satisfaction, associated with patient satisfaction- dissatisfaction, uncover the demographic characteristics of the inpatient and outpatient in Istanbul Bakirköy Dr Sadi Konuk Education and Research Hospital. Material and Method: 1440 patients whom included in study admitted our hospital through 15 April 2010-2011, treated inpatient and outpatient. It was applied the outpatient and inpatient satisfaction questionnares, prepared by the Health Ministry about patients' demograpic infortmation and satisfaction. Results: Female outpatient group information average were significantly lower than male group (p=0.003). It was observed statisfically significant difference between the outpatient groups in which not literate, literate, primary school, middle school, high school and university, about pyhsical environment and units average (p=0.002). Significant negative colleration was observed in inpatient between age and physicians scores (p=0.028). Physicians scores decreases if age increases. Conclusion: This would be make significant contribution fort he health service of Hospitals in Ministry of Helath in performance and quality assessments, developing manageerial decisions and in comparing the activities and efficiency ofhospitals by sustaininig the research and sharing them in scientific environment.