An Investigation of Patient Experiences from Outpatient to Inpatient Services in an Integrated Health Campus: The Case of Ankara Etlik City Hospital Entegre Bir Sağlık Kampüsünde Poliklinikten Kliniğe Hasta Deneyimlerinin İncelenmesi: Ankara Etlik Şehir Hastanesi Örneği

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Öztürk S. C., AVCI K.

Anatolian Journal of General Medical Research, cilt.35, sa.2, ss.159-169, 2025 (Scopus, TRDizin)

Özet

Objective: The aim of this study is to examine the experiences of outpatients and inpatients at University of Health Sciences Türkiye, Ankara Etlik City Hospital and to investigate the factors influencing patient satisfaction in the integrated healthcare campus environment. Methods: A cross-sectional research design was employed, and a patient experience survey was administered to both outpatient and inpatient groups. The survey assessed various dimensions of patient experience, including communication with healthcare providers, hospital environment, medication information, discharge information, and overall satisfaction. The collected data were then subjected to analysis using both descriptive and comparative statistical methods to identifying significant differences based on the demographic characteristics of the participants. Results: The results indicate that patients generally express high satisfaction with the healthcare services provided, particularly in terms of communication with healthcare providers and the hospital environment. However, experiences were reported as average regarding appointment scheduling, waiting times, and accessibility of transportation. The analysis revealed significant disparities in patient experience based on demographic characteristics such as age, educational attainment, and general health status. Patients aged 65 and above, those with lower education levels, and those reporting better health status generally scored higher satisfaction levels. Conclusion: The study suggests that while patient experiences at University of Health Sciences Türkiye, Ankara Etlik City Hospital are generally positive, improvements are needed in appointment systems, transportation infrastructure, and waiting area comfort. The findings of this study offer valuable insights that can inform the enhancement of healthcare quality within the context of integrated health campuses.