Healthcare conflict and job satisfaction: A case of tertiary hospital Sağlık hizmetlerinde çatışma ve iş tatmini: Üçüncü basamak hastane örneği
Turk Hijyen ve Deneysel Biyoloji Dergisi, cilt.82, sa.1, ss.151-164, 2025 (Scopus, TRDizin)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 82 Sayı: 1
- Basım Tarihi: 2025
- Doi Numarası: 10.5505/turkhijyen.2025.45549
- Dergi Adı: Turk Hijyen ve Deneysel Biyoloji Dergisi
- Derginin Tarandığı İndeksler: Scopus, TR DİZİN (ULAKBİM)
- Sayfa Sayıları: ss.151-164
- Anahtar Kelimeler: conflict, Health services administration, healthcare workers, iş tatmini, job satisfaction, Sağlık hizmetleri yönetimi, sağlık çalışanları, çatışma
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Sağlık Bilimleri Üniversitesi Adresli: Evet
Özet
Objective: Healthcare managers spend approximately 20% of their time addressing conflicts, which is common in this labor-intensive sector. While conflict is inevitable in healthcare, ensuring job satisfaction among healthcare workers and enhancing service quality are critical for the success of healthcare systems. Proper conflict management is essential to minimize its adverse effects on job satisfaction and support patients and workers.The study examined the relationship between job satisfaction and healthcare conflict levels among healthcare workers. It also evaluated how sociodemographic characteristics influence job satisfaction and conflict levels. Methods: This descriptive study was conducted with 276 healthcare workers employed at a tertiary public hospital. Data were collected via an online survey (Google Forms) with three sections: sociodemographic data, Job Satisfaction Scale, and Healthcare Conflict Scale. Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) ensured validity, while Cronbach’s alpha assessed reliability. Due to non-normal distribution, Mann-Whitney U and Kruskal-Wallis H tests were used. Structural Equation Modeling (SEM) was performed. Results: The findings showed no statistically significant differences in job satisfaction based on sociodemographic characteristics (p>0.05). However, significant differences in healthcare conflict levels were observed based on age and years of professional experience (p<0.05). Weak positive correlation was also identified between job satisfaction and healthcare conflict levels (r=0.15, p=0.019). Conclusion: The study reveals weak positive relationship between job satisfaction and healthcare conflict levels. While conflict levels were significantly influenced by age and professional experience, job satisfaction showed no significant sociodemographic variation. These findings highlight the need for further research to understand better the interplay between conflict and satisfaction in healthcare settings and to develop effective conflict management strategies.